Plexent is an IT service management (ITSM) company and leading provider of ITSM-focused intellectual property – itDNA® – servicing Fortune 500 companies, medium-sized businesses, government agencies and other organizations.
Founded in 2001, Dallas-based Plexent developed a framework, methodology and knowledge base that puts the IT Infrastructure Library (ITIL®), CMMI® COBIT® and ISO® standards into practice and allows customers’ IT operations to support and enhance core business objectives. Plexent enables standards-based service management model implementation, business process optimization, ITIL adoption, and ISO/IEC 20000 and ISO/IEC 27001 certification in significantly less time for a fraction of the cost.
Plexent systematically increases customer's IT operating efficiency by protecting computing environments, reducing costs, increasing reliability, improving quality and safeguarding brands. Drawing on extensive IT experience and ITSM best practices, our offerings span IT service management and standards-based training, intellectual property, subscription services, consulting and business technology services.
itDNA® is a standards-based, auditable and fully customizable service management adoption model for IT organizations. Containing a rich set of intellectual property based on ITIL, CMMI COBIT and ISO standards, itDNA® enables customers to take control of their environment by defining the "what, why and how," of their business and technical processes. Plexent’s model defines, organizes and categorizes the many standards, best practices, resources, characteristics and metrics involved in managing complex, distributed computing environments.
Leveraging itDNA®, Plexent empowers customers to accelerate service management initiatives, lower total cost of operation (TCO) through process improvement and achieve operational excellence through the adoption of a service-focused, process-oriented, cost-effective approach to IT.
Keywords: Plexent; IT service management; process improvement implementation; training; IT governance; IT regulatory compliance; ISO 27001; audits and assessments; CMMI appraisals; itDNA; ITIL; ISO 20000; ISO 27001; COBIT; service management operations; Fortune 500; IT and business
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